Steam is a well-liked platform for enjoying video games on PC. It provides all kinds of video games, together with each free and paid titles. Generally, chances are you’ll buy a sport on Steam that you just later determine you don’t need. If this occurs, you possibly can request a refund.
Steam’s refund coverage may be very beneficiant. You’ll be able to request a refund for any sport that you’ve performed for lower than two hours. You even have 14 days from the date of buy to request a refund. Moreover, you possibly can request a refund for any sport that’s faulty or doesn’t work as marketed.
To request a refund, you need to contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam shopper after which deciding on “Steam Assist.” After you have contacted Steam Assist, you can be requested to offer some details about the sport that you’re requesting a refund for. This data consists of the secret, the date of buy, and the explanation for the refund request.
Learn how to Refund a Steam Sport
Observe these steps to refund a Steam sport:
- Contact Steam Assist
- Present sport data
- Choose refund purpose
- Submit refund request
- Look forward to refund approval
- Obtain refund
- Test refund standing
- Contact help if wanted
Keep in mind that you’ve 14 days from the date of buy and fewer than 2 hours of playtime to request a refund.
Contact Steam Assist
To contact Steam Assist, you should use the next strategies:
- Steam Consumer: Click on the “Assist” button on the high of the Steam shopper after which choose “Steam Assist.” This can open the Steam Assist web site in your default browser.
- Steam Web site: Go to the Steam Assist web site at https://assist.steampowered.com/ and click on the “Contact Assist” button.
- E mail: It’s also possible to contact Steam Assist by electronic mail at steamsupport@valvesoftware.com.
After you have contacted Steam Assist, you can be requested to offer some details about the sport that you’re requesting a refund for. This data consists of the secret, the date of buy, and the explanation for the refund request.
It’s also possible to connect screenshots or different documentation to your refund request. This may be useful if you’re requesting a refund for a faulty sport or a sport that doesn’t work as marketed.
After you have submitted your refund request, you’ll obtain an electronic mail from Steam Assist confirming that they’ve acquired your request. Steam Assist will then evaluation your request and decide. You may be notified of the choice by electronic mail.
In case your refund request is authorized, you’ll obtain a refund to the fee methodology that you just used to buy the sport. The refund will sometimes be processed inside a couple of days.
Present Sport Info
If you contact Steam Assist to request a refund, you can be requested to offer some details about the sport that you’re requesting a refund for.
- Sport Identify: The total identify of the sport that you’re requesting a refund for.
- Date of Buy: The date that you just bought the sport. You could find this data in your Steam buy historical past.
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Motive for Refund: Choose the explanation why you might be requesting a refund. Some widespread causes embrace:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by accident bought the sport.
- You aren’t glad with the sport.
- Extra Info: It’s also possible to present any extra data that you just suppose could also be useful to Steam Assist. For instance, if you’re requesting a refund for a faulty sport, you possibly can connect a screenshot of the error message that you’re receiving.
After you have supplied the entire mandatory data, click on the “Submit” button to ship your refund request to Steam Assist.
Choose Refund Motive
If you request a refund from Steam Assist, you can be requested to pick a purpose for the refund. The commonest causes for requesting a refund are:
- Sport doesn’t work as marketed: This purpose ought to be chosen if the sport doesn’t work as described on the Steam retailer web page. For instance, if the sport is lacking options that had been promised, or whether it is unplayable on account of bugs.
- Sport is flawed: This purpose ought to be chosen if the sport is flawed. For instance, if the sport crashes continuously, or if it corrupts your save recordsdata.
- Unintended buy: This purpose ought to be chosen when you by accident bought the sport. For instance, when you clicked the “Buy” button by mistake, or when you bought the sport for the incorrect platform.
- Not glad with the sport: This purpose ought to be chosen if you’re not glad with the sport for another purpose. For instance, if you don’t just like the gameplay, or when you discover the sport to be too tough.
It’s also possible to choose the “Different” choice in case your purpose for requesting a refund isn’t listed. Within the “Different” discipline, you possibly can present a short clarification of your purpose for requesting a refund.
Submit Refund Request
After you have chosen a refund purpose, you possibly can submit your refund request to Steam Assist.
- Assessment your refund request: Earlier than you submit your refund request, just be sure you have reviewed the entire data that you’ve supplied. This consists of the sport identify, the date of buy, the explanation for refund, and any extra data that you’ve supplied.
- Click on the “Submit” button: As soon as you might be glad that the entire data is right, click on the “Submit” button to ship your refund request to Steam Assist.
- Look forward to a response: After you have submitted your refund request, you’ll obtain an electronic mail from Steam Assist confirming that they’ve acquired your request. Steam Assist will then evaluation your request and decide. You may be notified of the choice by electronic mail.
- Test your refund standing: You’ll be able to examine the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your whole refund requests, together with the standing of every request.
In case your refund request is authorized, you’ll obtain a refund to the fee methodology that you just used to buy the sport. The refund will sometimes be processed inside a couple of days.
Look forward to Refund Approval
After you have submitted your refund request, you will have to attend for Steam Assist to evaluation your request and decide. This course of can take up to a couple days, however it’s often accomplished inside 24 hours.
If you are ready for a call, you possibly can examine the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page. The “Refund Historical past” web page will present you a listing of your whole refund requests, together with the standing of every request.
In case your refund request is authorized, you’ll obtain an electronic mail from Steam Assist notifying you of the approval. Additionally, you will obtain a refund to the fee methodology that you just used to buy the sport. The refund will sometimes be processed inside a couple of days.
In case your refund request is denied, additionally, you will obtain an electronic mail from Steam Assist notifying you of the denial. The e-mail will clarify the explanation for the denial. When you disagree with the choice, you possibly can contact Steam Assist to attraction the choice.
Listed below are some suggestions for rising the possibilities of your refund request being authorized:
- Present as a lot data as attainable whenever you submit your refund request. This consists of the sport identify, the date of buy, the explanation for refund, and any extra data that you just suppose could also be useful.
- Be well mannered and respectful whenever you contact Steam Assist. This can improve the possibilities of your request being authorized.
- In case your refund request is denied, you possibly can attraction the choice by contacting Steam Assist. In your attraction, you must present extra data or proof to help your request.
Obtain Refund
In case your refund request is authorized, you’ll obtain a refund to the fee methodology that you just used to buy the sport. The refund will sometimes be processed inside a couple of days.
The precise time it takes to obtain your refund will rely in your fee methodology. When you used a bank card, the refund will sometimes be credited to your bank card account inside 3-5 enterprise days. When you used a PayPal account, the refund will sometimes be credited to your PayPal account inside 24 hours.
After you have acquired your refund, you should use the cash to buy one other sport on Steam, or you possibly can withdraw the cash out of your fee methodology.
When you’ve got not acquired your refund inside a couple of days, you possibly can contact Steam Assist to inquire in regards to the standing of your refund.
Listed below are some suggestions for checking the standing of your refund:
- Log into your Steam account and go to the “Refund Historical past” web page.
- Discover the refund request that you’re desirous about and click on on the “View” button.
- The “View” web page will present you the standing of your refund request. If the standing is “Refund Authorised”, then the refund has been processed and you must obtain it inside a couple of days.
Test Refund Standing
You’ll be able to examine the standing of your refund request by logging into your Steam account and going to the “Refund Historical past” web page.
The “Refund Historical past” web page will present you a listing of your whole refund requests, together with the standing of every request. The standing of your refund request will probably be one of many following:
- Pending: Which means that Steam Assist remains to be reviewing your refund request.
- Authorised: Which means that your refund request has been authorized and the refund has been processed.
- Denied: Which means that your refund request has been denied. The e-mail that you just acquired from Steam Assist will clarify the explanation for the denial.
- Failed: Which means that there was an issue processing your refund. You must contact Steam Assist to resolve the problem.
If the standing of your refund request is “Authorised”, then the refund has been processed and you must obtain it inside a couple of days. The precise time it takes to obtain your refund will rely in your fee methodology.
If the standing of your refund request is “Denied”, you possibly can attraction the choice by contacting Steam Assist. In your attraction, you must present extra data or proof to help your request.
Contact Assist if Wanted
When you’ve got any questions in regards to the refund course of, or if you’re having issues receiving your refund, you possibly can contact Steam Assist.
- Test the Steam Assist web site: The Steam Assist web site has a wealth of details about the refund course of. You could find solutions to continuously requested questions, in addition to directions on find out how to submit a refund request.
- Contact Steam Assist through electronic mail: You’ll be able to contact Steam Assist through electronic mail at steamsupport@valvesoftware.com. Make sure to embrace your Steam username, the secret that you’re requesting a refund for, and the explanation in your refund request.
- Contact Steam Assist through telephone: You’ll be able to contact Steam Assist through telephone at 1-888-569-7832. This telephone quantity is accessible 24 hours a day, 7 days every week.
- Use the Steam Assist web site to submit a ticket: It’s also possible to use the Steam Assist web site to submit a ticket. This can be a good choice you probably have a fancy problem that it’s good to talk about with Steam Assist.
Steam Assist is often very responsive, and they’ll do their greatest that can assist you resolve any points that you’re having with the refund course of.
FAQ
Listed below are some continuously requested questions on find out how to refund a Steam sport:
Query 1: How lengthy do I’ve to request a refund?
Reply 1: You’ve 14 days from the date of buy to request a refund.
Query 2: What number of hours can I play a sport earlier than I can not refund it?
Reply 2: You’ll be able to play a sport for as much as 2 hours earlier than you possibly can’t refund it.
Query 3: What are the explanations for refunding a sport?
Reply 3: You’ll be able to refund a sport for any purpose, however some widespread causes embrace:
- The sport doesn’t work as marketed.
- The sport is flawed.
- You by accident bought the sport.
- You aren’t glad with the sport.
Query 4: How do I request a refund?
Reply 4: To request a refund, it’s good to contact Steam Assist. You are able to do this by clicking the “Assist” button on the high of the Steam shopper after which deciding on “Steam Assist.” After you have contacted Steam Assist, you can be requested to offer some details about the sport that you’re requesting a refund for. This data consists of the secret, the date of buy, and the explanation for the refund request.
Query 5: How lengthy does it take to get a refund?
Reply 5: As soon as your refund request is authorized, you’ll obtain a refund to the fee methodology that you just used to buy the sport. The refund will sometimes be processed inside a couple of days.
Query 6: What if my refund request is denied?
Reply 6: In case your refund request is denied, you possibly can attraction the choice by contacting Steam Assist. In your attraction, you must present extra data or proof to help your request.
Query 7: Can I refund a sport that I bought as a present?
Reply 7: Sure, you possibly can refund a sport that you just bought as a present. Nevertheless, the refund will probably be issued to the one who bought the sport, to not the one who acquired the present.
When you’ve got another questions on find out how to refund a Steam sport, you possibly can contact Steam Assist for help.
Listed below are some suggestions for rising the possibilities of your refund request being authorized:
Suggestions
Listed below are some suggestions for rising the possibilities of your Steam refund request being authorized:
Tip 1: Present as a lot data as attainable. If you submit your refund request, be sure you embrace as a lot data as attainable. This consists of the sport identify, the date of buy, the explanation for refund, and any extra data that you just suppose could also be useful. For instance, if you’re requesting a refund for a faulty sport, you possibly can connect a screenshot of the error message that you’re receiving.
Tip 2: Be well mannered and respectful. If you contact Steam Assist, be sure you be well mannered and respectful. This can improve the possibilities of your request being authorized. Keep away from utilizing profanity or abusive language, and attempt to be understanding of the truth that Steam Assist representatives are simply doing their jobs.
Tip 3: Attraction in case your request is denied. In case your refund request is denied, you possibly can attraction the choice by contacting Steam Assist. In your attraction, you must present extra data or proof to help your request. For instance, in case your refund request was denied since you had performed the sport for greater than 2 hours, you would present proof that you just had been unable to play the sport on account of a technical problem.
Tip 4: Be affected person. The Steam refund course of can take a while, so you will need to be affected person. After you have submitted your refund request, you’ll obtain an electronic mail from Steam Assist confirming that they’ve acquired your request. Steam Assist will then evaluation your request and decide. You may be notified of the choice by electronic mail.
By following the following pointers, you possibly can improve the possibilities of your Steam refund request being authorized. Nevertheless, you will need to do not forget that Steam Assist has the ultimate say on all refund requests.
When you’ve got any questions in regards to the Steam refund course of, you possibly can contact Steam Assist for help.
Conclusion
Steam’s refund coverage may be very beneficiant, and it means that you can refund video games that you’re not glad with. Nevertheless, there are some restrictions on refunds. You’ll be able to solely refund video games that you’ve performed for lower than 2 hours and that you’ve bought throughout the final 14 days. Moreover, you possibly can solely refund video games which can be faulty or that don’t work as marketed.
When you meet these necessities, you possibly can request a refund by contacting Steam Assist. Steam Assist will evaluation your request and decide. In case your refund request is authorized, you’ll obtain a refund to the fee methodology that you just used to buy the sport.
Keep in mind to be well mannered and respectful whenever you contact Steam Assist. This can improve the possibilities of your refund request being authorized.
